Brundage Bungalows

Policies & Procedures

CHECK-IN PROCEDURE:
There is no front desk. Access is available any time after 4:00 pm. You will be emailed a four-digit code for your cabin’s electronic deadbolt the morning of your stay. The doors are wood, and can expand and contract due to weather changes, so you may need to push in or pull out a little to help the deadbolt lock or unlock.

CHECK-OUT PROCEDURE:
* Please be sure to leave the cabin completely no later than 11:00 am, so housekeeping can get the cabin ready for the next guests. You will be charged the housekeeping companies hourly fee (currently $36/hr) for any delay you cause.
* Start the dishwasher with all of your dishes; housekeeping will put them away. Dishwashing detergent nuggets are under the sink. You may be charged $10 in the event the sink or counters are left with unwashed dishes.
* Please hang any wet towels up.
* Shut windows.
* Turn off lights.
* Lock door(s).
* Make sure you have everything (see “left items” section below).
* Leave a positive review on TripAdvisor and/or Facebook! 🙂

LEFT ITEMS:
Items left behind and requested to be mailed will incur a minimum charge of $20 plus shipping and may take up to 30 days to receive. We apologize for any inconvenience. To avoid this, please be sure to thoroughly check your cabin for items that are of value to you prior to your departure.

CANCELLATION POLICY:
* Refundable rate – Fully refundable for any reason until 8am local time the day of arrival.

* Non-refundable rate- Non-refundable for any reason with no exceptions (no exceptions will be made for Covid/illness, weather, roads, death in family, etc). We highly encourage the purchase of trip insurance or booking our refundable rate for this reason.

NO SMOKING:
We are a no-smoking property for reasons of health, safety and comfort for all our guests. Guests who violate the policy and smoke inside the cabins are subject to a minimum $250.00 charge for us to return the room to a smoke-free state, and guests agree to being charged this fee by accepting this policy. If you do smoke outside, please be courteous to others and help us keep the grounds clean by disposing of ALL of your cigarette butts in specific disposal bins or the dumpster.

DOG FRIENDLY:
While we are a dog friendly facility, we do not allow pets of any other kind. We also require that our guests are responsible dog owners. We have a $20 per dog nightly fee. Any undeclared dogs will be assessed a $100 fine and charged to the card on file. NEVER allow dogs on any furniture or beds. If this is not normal for the dog, please keep them on a leash, in a crate, or use some other method to prevent them from getting on the beds or furniture as it is very difficult to get dog hair out of the blankets, sheets, futons, etc. There will be a minimum $20 charge if we discover evidence a dog has been on any of the furniture and any excess cleaning and damages will be charged to the card on file. If the dog(s) shed excessively, please sweep up after them; a broom is in each cabin. Please make sure to pick up after your dog goes to the bathroom, every time, even in the winter and dispose of waste in the dumpster. No unaccompanied dogs allowed, do not leave alone in the cabins. If another guest complains that a dog is alone and disturbing them, you will be charged for any credit we offer the disturbed guests.

DAMAGE/LOSS OF PROPERTY:
We reserve the right to charge for any damage to or removal of items from the premises and/or excessive cleaning. Damaged or missing items from cabins after check-out will be charged to the card on file. These items include, but are not limited to, remote controls, linens, pillows, mugs, kitchen items, etc. Please inquire if you have any questions or concerns about this policy.

FREE PARKING:
Free parking is available in the assigned space(s) for your cabin. There is extra guest parking as well as oversized vehicle parking behind the garage. Trailer parking is first come first serve behind Bungalow 10. To see the parking map go to: https://brundagebungalows.com/parking/

HEAT AND A/C:
Each cabin has different forms of heat and air conditioning. Please visit the guest book in each cabin’s living room for specific details for the particular cabin you are staying in. The cabins aren’t heated when vacant in the Winter, so it may take a couple hours to warm up upon arrival. Feel free if the cabin is chilly to use backup heat sources to heat up quicker.

TVs AND INTERNET:
While we provide free HD TV and Wi-Fi internet, we are located in a mountain resort area and rely on Sparklight (formerly Cable One) and therefore cannot guarantee uninterrupted service. If the TV is not working, the cause is usually it is simply on the wrong source/input. Each cabin has a different TV and DVD setup. Therefore, please visit the guest book in your cabin’s living room for specific details of the particular cabin you are staying in. If you are unable to solve the problem after reading your cabin’s TV page in the guestbook, please call us and we will try our best to help trouble-shoot over the phone. Additionally, Sparklight is available, free of charge, and often better trained to assist. Their number is: (877) 570-0500. Please provide the address (308 W Lake St) to verify location. If the internet is not working, please first try rebooting your device. If it still is not working, feel free to call us and we will see if other guests are having a problem, if the internet is out, or if we need to reboot the router. Additionally, Sparklight is available for internet problems at the phone number above.

QUIET HOURS:
Please refrain from making noise that can be heard outside your cabin between the hours of 10:00 pm and 8:00 am to not disturb our other guests.

TOWELS:
Please do NOT use our white towels for cleaning up red wine, spills, or for cleaning off dirty shoes/boots. These towels are only to be used in the bathrooms. There are black hand towels that can be used for makeup removal, and a green towel that can be used for any spills or clean up. We will charge the card on file to replace any ruined towels.

AMENITIES:
We provide the following: bedding, bath towels, wash cloths, basic kitchen items, plates, cups, bowls, glasses, pots and pans, coffee maker, coffee, toaster, one paper towel roll, toilet paper, dish-soap, hand and body soap, and shampoo/conditioner. These are not designed to last your entire stay; in the event you are staying more than one or two nights. There is a grocery store (Albertsons) 0.5 miles down the road where you can purchase any extra supplies that you need.

TRASH:
There is a large 3-yard dumpster in the back of the property between cabins 6 and 10. The bins are bear proof – please do NOT leave trash sitting outside as it will attract animals.