Hotel Policies & Procedures
CHECK-IN PROCEDURE: There is no front desk. Access is available anytime after 4:00 pm. You will be emailed a four-digit code for the electronic deadbolt the morning of your stay. To open the door, input the four-digit code; you should see a green check mark, and the deadbolt will automatically disengage, and then you can simply open the door.
NO SMOKING: We are a no-smoking property for reasons of health, safety and comfort for all of our guests. Guests who violate the policy and smoke on the property are subject to a minimum $250.00 charge for us to return the room to a smoke-free status, and guests agree to being charged this fee by accepting this policy. We appreciate your understanding. If you do smoke outside, please be courteous to others and help us keep the grounds clean by disposing of ALL of your cigarette butts. There are 5 cigarette disposal containers, as well as two trash cans.
FREE PARKING: Free parking is available to all our overnight guests in the designated assigned space(s) for your cabin. There is no trailer/boat/snow mobile parking on site.
DAMAGE/LOSS OF PROPERTY: We reserve the right to charge for any damage to or removal of items from the premises and/or unusual cleaning. Damaged or missing items from rooms post check-out will be charged to the card on file. These items include, but are not limited to, remote controls, linens, pillows, mugs, kitchen items, etc. Please inquire if you have any questions or concerns about this policy.
HEAT AND A/C: The primary heat is the white unit on the wall controlled by the remote. The baseboards are the secondary heat. Please only use the baseboard heaters if the primary heat source is not working. Additionally, the fireplaces and/or portable heaters can be used for heat in the case of an emergency. The air conditioner is also the white unit on the wall controlled by the remote.
QUIET HOURS: Please refrain from making any noise that can be heard outside the cabin between the hours of 10:00 pm and 8:00 am so as to not disturb our other guests.
DISHES: Upon check-out, please make sure to place all dishes used in the dishwasher and start a load running; we provide the dishwashing nugget. The housekeeping company will put the dishes away for you. You will be charged a $10 fee in the event the sink or counters are left with unwashed dishes.
DOG FRIENDLY: While we are a dog friendly facility, we do require that our guests are responsible dog owners. We have a $10 per dog nightly fee. Any undeclared dogs will be assessed a $100 fine and charged to the card on file. NEVER allow the dogs on any furniture or beds. If this is not normal for the dog, please keep them on a leash, in a crate, or some other method to prevent them from getting on the beds or furniture. It is very difficult to get dog hair out of the blankets, sheets, futons, etc. There will be a minimum $20 charge if we discover evidence a dog has been on any of the furniture and any excess cleaning and damages will be charged to the card on file. If the dog(s) shed excessively, please sweep up after them; a broom is in each cabin. Please make sure to pick up after your dog goes to the bathroom, every time, and even in the winter. No unaccompanied dogs; don’t leave them alone in the cabins. If another guest complains that a dog is alone and barking and disturbing them, you may/will be charged for any credit we offer the disturbed guests.
TVs & INTERNET: While we provide free HD TV and Wi-Fi internet, we are located in a mountain resort area, and rely on Cable One for service and can’t guarantee uninterrupted service. The TVs in the living room all have a built in DVD player on the side. To run the TVs, please use the Cable One remote. You will use this remote to fully run the TV (with the exception of the DVD player). If the TV is not working, nine times out of ten, it is simply on the wrong source/input. Often a guest, not used to this setup, will end up changing the settings. Therefore, you may need to adjust the TV back to the proper settings. It is hard to trouble-shoot over the phone, but please call us and we can try to help. Additionally, Cable One is available, free of charge, and often better trained to assist. Their number is: (877) 570-0500. Please provide the address (308 W Lake St) to verify location. To work the DVD player, use the Coby remote. When done, please change back to cable for the next guest. If the internet is not working, please first try rebooting your device. If it still is not working, feel free to call us and we will see if other guests are having a problem, if the internet is out, or if we need to reboot the router. Additionally, Cable One is available at the number above.
TOWELS: Do NOT use our white towels for cleaning up red wine, spills or for cleaning off dirty shoes/boots. These towels are only to be used in the bathrooms. We will charge the card on file to replace any ruined towels.
AMENITIES: We provide bedding and a few bath towels and wash cloths. We provide basic kitchen items, including plates, cups, bowls, glasses, a few pots and pans. We provide a coffee maker and toaster for your convenience as well as a welcome packet to get you through your first day, which includes coffee, one roll of paper towels, two rolls of toilet paper, some dishsoap, hand and body soap, and shampoo. These are not designed to last your entire stay, in the event you are staying more than one night. There is a grocery store (Albertsons) just down the road that you can purchase any supplies that you need and don’t bring up with you. If you have any questions on what we have versus what you should bring, please call us.
* Please be sure to leave the cabin completely no later than 11:00 am, so housekeeping can get the cabin ready for the next guests.
* Take out the trash. The trash cans are bear proof. Under the black handle is a metal catch; move the catch to the left with your left hand and lift with your right hand. Do NOT leave the trash sitting outside as it will attract animals, unless it is placed in the trash can.
* Start the dishwasher with all of your dishes; housekeeping will put them away).
* Turn temperature on the primary heat/air conditioning remote to 60 degrees in the winter and 75 degrees in the summer.
* Shut windows.
* Turn off lights.
* Lock door(s).
* Make sure you have everything (see item below).
* Leave a positive review on Trip Advisor and/or Facebook! 🙂
LEFT ITEMS: Items left behind and requested to be mailed will incur a minimum charge of $20 plus shipping and may take up to 30 days to receive. We apologize for any inconvenience. To avoid this, please be sure to thoroughly check your room for items that are of value to you prior to your departure.
PAYMENT POLICY: A deposit of one night’s lodging (including taxes) will be taken at time of booking. The balance, if any, will be charged the morning of check-in. No cash will be accepted onsite.
As we are a small, local, family business, cancellations affect us greatly.
Therefore, all cancellations are subject to a minimum $25 per booked cabin cancellation fee to help cover the cost of the booking, processing credit card, refunding credit card, etc.
* Cancellations must be made 15 days prior to arrival; the deposit is fully refundable minus the above mentioned $25 processing fee.
* Cancellations within 3 to 14 days of arrival will forfeit the entire deposit.
* Any cancellation within 72 hours of check-in will be charged the entire stay (including taxes).
* A 30-day cancellation is required for all bookings of more than two cabins.
* You will receive any refund due within two weeks of cancellation.
*** Please be sure to acquire trip insurance in the event of unexpected illness, death or weather-related emergencies, as we are not able to make exceptions to this policy.